Refund Policy
Welcome to LanternFoyerLab's Refund Policy. We strive to deliver fresh, hot, high-quality pizzas and sides to your table and to resolve issues quickly and fairly. This policy explains when a refund or credit may be issued, how to request it, and what you can expect from us. By using lanternfoyerlab.xyz for ordering, you agree to the terms described below.
Eligibility for refunds
Refunds or credits may be offered in cases where an order is incorrect, late beyond the guaranteed delivery window, or if the received item is not as described or is spoiled, cold, or substantially damaged upon arrival. If a digital component of an order is missing or unusable, we will review the case and provide a suitable remedy. Sales of food are subject to local health and safety requirements, and our refunds aim to reflect the value of the affected items. We do not provide refunds for items consumed, or for minor variances in topping quantities, unless there is a clear service failure.
Non-refundable items
Refunds will not be offered for items that were accepted and enjoyed, or for orders where a non-restaurant substitute was chosen by the customer. Gift cards, promotional discounts, and delivery fees may be treated separately in accordance with local regulations. If you are unsure whether a specific item qualifies for a refund, contact our customer team with your order details and we will advise.
Delivery issues
If your order arrives later than our stated delivery window, you may be eligible for a credit toward a future order. If an item is missing or incorrectly delivered, please notify us within 24 hours of delivery so we can arrange a replacement or refund. Heat-sensitive items should still be inspected upon arrival; if there is a discrepancy, contact +44 20 7946 0123 or use the help link on lanternfoyerlab.xyz as soon as possible.
Quality and freshness
We take pride in quality and freshness. If you believe the food does not meet our standards, please provide a brief description and photographs of the issue within 48 hours of delivery. We reserve the right to request the return of unused items in certain situations and to verify the authenticity of a claim. Based on the findings, we may issue a full or partial refund, a replacement, or a credit toward a future order.
Refund methods and processing
Refunds are issued to the original payment method used at purchase whenever possible. If that is not feasible, we may provide a credit to your LanternFoyerLab account or alternative payment method at our discretion. Processing times vary by payment provider, but most refunds are completed within 5–10 business days after approval. You will receive a confirmation notice at your lanternfoyerlab.xyz account or via the contact information on file.
Cancellation and changes
Orders canceled before preparation begins are eligible for a full refund. Cancellations after preparation has started may be eligible for a partial refund or credit, depending on the stage of fulfillment. To cancel or modify an order, contact us as soon as possible at +44 20 7946 0123 or through lanternfoyerlab.xyz.
How to request a refund
To request a refund or resolution, please provide: order number, date, items affected, a brief description of the issue, and any supporting photos. Requests should be submitted within 48 hours of delivery. Our customer support team will review and respond within 2–3 business days with the proposed remedy and timeline. If approved, refunds will be issued to the original payment method or as a LanternFoyerLab credit, per the customer’s preference and feasibility.
Data and privacy
We handle all refund requests in accordance with our privacy policy and applicable data protection laws. Personal information collected during a refund review is used solely to process your claim and improve service quality. For questions about data handling, please contact our support team.
Updates to this policy
We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. The latest version will be posted on lanternfoyerlab.xyz with a “Last updated” date. Last updated: October 01, 2025.
Contact information
If you have questions or need assistance with a refund request, please reach out to us at +44 20 7946 0123 or via the contact form on lanternfoyerlab.xyz. We are committed to resolving issues promptly and fairly for our valued customers in London, W1A 1AA, United Kingdom.
Thank you for choosing LanternFoyerLab for your pizza experience. We appreciate your business and aim to ensure every visit is delicious and satisfying.